Information that you provide by email whether this is through my website, email address or any other contact over social media accounts, regulatory bodies etc. or by telephone conversation and face to face therapy work including a;; questionnaires and terms of business provided and any session notes or sessions recordings whether that is face to face, over video conferencing or telephone sessions are securely encrypted and protected with passwords and biometric access whether that be on my ,mobile phone or lap top computer.  When therapy sessions have ended between us, all information held will be securely archived for a period of up to 5 years after the ending of the work we do together. 

Personal data that I collect from you via any form of contact will be kept securely. All information is either stored on my laptop or on a cloud-based storage, access to which is only available by me and is password protected and/or biometrically protected and cannot be shared or accessed without that information or biometric identity.

 I use your contact details to allow me to provide you with information of the service that you request from me, to allow you to tell me about changes in your availability and to notify you about changes to my availability and any other relevant administrative changes.

 I use the brief session notes or session recordings to carry out my obligation arising from the agreement entered into between you and me which forms part of my terms and conditions to which you have agreed and a copy of which you are supplied.  Any information you provide whether verbally, electronically or by other means is bound by a confidentiality agreement and is only used by me in relation to our work together. 

 Text communication is deleted immediately while emails are purged once a month and only kept if relevant to our ongoing work together. After therapy has finished, your phone number will be deleted from my smart phone.  I will retain your pre-therapy questionnaire and brief sessions notes and/or session recording whilst we are we are working together. After therapy has finished, I will retain these documents for a further five years in case you decide to return to therapy with me and which is also a requirement of my indemnity insurance, after which time I destroy all information and contact details. 

 You are entitled to view, amend, or delete the personal information that I hold. All requests have a month to be carried out. 

 In the event of a data breach, I have a legal obligation to report a data breach to you and the Information’s Commissioners Office (ICO) within 72 hours.

Disclosure of your personal information In the event of my incapacity or death your personal contact information will be disclosed to my clinical executor of my Professional Will so that they can notify you. In the event of my death my executors will also destroy all contact information and notes on my computer.

If I am under a duty to disclose or share your personal data in order to comply with any legal obligation. For example, if I am subpoenaed to court, or as a legal requirement such as safeguarding children or vulnerable adults, terrorism or money laundering. 

 I will notify you if any changes are made to the GDPR Agreement in the future.  Consent to the GDPR agreement is deemed accepted by your use and undertaking of the services of Lesley Cridland and Emergence Therapy and constitutes your approval and acceptance of this agreement and you are consenting to my use, and storage of your personal information, you have disclosed to me, as detailed above. You have the right to withdraw your consent at any time.